Maintaining Business Continuity Amid Epidemic Response

After a tumultuous week which concluded with President Trump declaring a national emergency in response to novel coronavirus concerns, companies have been enacting their business continuity plans and instructing their employees to work remotely, some for the first time.  As a company who has enabled remote-work since our founding, we wanted to share how we make certain our people work remotely in the most effective and secure manner. We offer these lessons learned to help those mitigating these disruptions and challenges.

How We Do Business Securely

Live Anywhere, Work Anywhere

Our employees work from home but also work where our clients need them. This means we understand how to work securely from home, our office, and our clients’ offices. In normal circumstances, these include hotels, sky clubs, coffee shops. If you have questions or concerns, we can help. 

Cloud-Based Availability

We help companies securely migrate to the cloud and it’s been our home since the beginning. Everything we utilize for internal operations and client-facing business is cloud-based – allowing Trility to seamlessly operate from anywhere with no disruption. Cloud security and reliability are a No. 1 priority to us. With the majority of breaches in 2019 due to cloud storage misconfigurations, we must continue to be diligent and never compromise when it comes to security.

Secure Device Management

As businesses transition to work from home, reinforce device management policies, and determine if they are secure enough. Our team is geographically distributed across the country. As a best-practice, consider some of these approaches we use:

  • Hard drives must have full disk encryption
  • Screens must be locked when you are away from the keyboard
  • Screens must be set to auto-lock after five minutes if you are away from the keyboard and forget to lock
  • Do not store customer data locally to the laptop
  • Don’t attach your laptop to insecure public wireless networks – every time it is available, use VPN
  • Use modern operating systems and tools and keep them current at all times

Lines of Communication

The days of operational 8-5 hours are gone. Maintain several lines of communication in order to meet the needs of clients, partners, and employees. We use Slack, Zoom, Microsoft Teams, Confluence, JIRA, GSuite (Google Productivity Suite), and several more to align with our client’s preferred use of communication. Find one that works for your business.

  • Have dynamic communication tools to serve as a foundation for most written communications.   This is preferably not email. 
  • Use communication tools that allow for one-to-one, group, team, and enterprise-wide communications through various channels – video and voice-capable ones are ideal.  
  • Provide a stream of news and updates to employees throughout the organization.
  • Integrate the communication tool via APIs to your various productivity tools like your project management, ERP, CRM, or issue tracking systems.  
  • For dynamic document collaboration, use cloud-based tools with traceable version control.

Redundant Systems

No one person or location holds information, and backups are always in place. Whether it’s a person, a process, or line of code, we have systems and backups for completing work and documentation is always provided because we never want our clients handcuffed to us.

Start Simple. Then Automate. And Always Be Secure.

Under normal circumstances, we help companies defend or extend their market share in an era of rapid disruption by simplifying, automating, and securing each iteration. The era of disruption has been disrupted. We are here to help.

The Internet is full of noise right now. Big problems need to be solved, and they can’t all be Googled.

Need a Sounding Board?

If you are in need of sound advice, reach out to our team. If you aren’t sure who to contact, email and they will direct you to the right person.

About Trility

For those wanting to defend or extend their market share in an era of rapid disruption, Trility simplifies, automates, and secures the journey and has a proven history of reliable delivery results. Headquartered in Des Moines, Iowa, with teams in Omaha, Neb., and Chicago, Ill., our people live everywhere and work where needed to help clients navigate their business evolution with certainty.


Recalculating My Route…

Originally published on LinkedIn on Oct. 3, 2019.

This is not how I drew it up; it’s not how I planned it. I’m type A. I like to be in control… and this wasn’t my original Google Maps route.

I have joined Trility Consulting as Chief Strategy Officer, and I couldn’t be more jazzed about it!

Wait… what???

“You just started a business 5 years ago, didn’t you?” Some might ask. “Why would you want to work for someone else?” they’ll say. “Why not start another company?”

I did start a company 5 years ago, yes. A technology recruiting and staff augmentation company called Dynamo. It became profitable within 12 months, grew every year (became an Inc 5000 Fastest Growing Company), supported a bunch of great customers, and built a great brand with a great group of people.

I was honored to help lead that company, from its initial twinkle-in-the-eye to becoming a growing and recognized brand.

It just wasn’t the right organizational arrangement at the right time. I eventually came to the realization that it would be healthier if we restructured the company, and that led to me exiting. It was hard, yes. It was emotional, very much so. But it was the right decision.

Since my exit, I’ve listened to a bunch of people and considered numerous ideas for my next road to travel. Over the years, I’ve been lucky to grow a network of great contacts, gained know-how, and have a number of potential customers to pursue if I were to start another recruiting and staff augmentation business. It’s a compelling opportunity to consider, and I’ve given it a lot of thought. So why not do it?

Trility is why not. Matthew Edwards is why not. Brenton Rothchild is why not. And the rest of the great team of people at Trility are why not.

Trility is a collection of incredibly bright, value-driven, people-first advisors, technologists, and business people who have critical skills and experience to help clients win in the modern digital economy. They are a business and technology consultancy that delivers results, predictably and repeatedly. They solve complex problems, help guide clients down roads they’ve never ventured, and offer solutions in areas like Cloud, IoT, Cybersecurity, Strategy and Roadmapping, Operational Modernization, and Data/Analytics. They bring products and services to the table that are helping lead enterprise companies (I mean huge Fortune 100 companies) through transformational efforts. And they do it all with security top of mind, all of the time.

I’m also ready for a new challenge. I’ve spent the last 14 years of my career in the recruiting and staff augmentation space. I learned a lot in the industry, and it provided a great foundation. This next chapter comes with different challenges, a different business model, and a bigger opportunity to impact the customers we serve. And Trility does it better, with a more human-centered approach, with more satisfied customers than its competition (think 7-star service, on a 5-star scale).

My personal roadmap has often been in a state of “recalculating” over the years. Heck, I went to Creighton University as an exercise science and business major, and I thought I was going to become a Physical Therapist and start a PT practice. A few unexpected reroutes since then, and I certainly haven’t arrived at that destination. And that’s okay. I’ve learned to adjust my outlook and path, based upon passions, priorities, and opportunities.

I’m blessed to have worked with a ton of great people in my career. I’ve learned so much, from so many. I only hope to give back a sliver of wisdom, inspiration, and know-how that I’ve gleaned from colleagues, consultants, clients, mentors, students, and contacts along the way.

It’s time to get started down the next road. In my role, I will be helping the Trility team expand its markets, customers, offerings, partnerships, impact, and growth. I’ll be looking to help the team promote and reinforce the innovative, always-improving, and team-first culture that already exists. We will be growing, we will be hiring, and we will be ready to partner with companies looking to defend or extend their market share in the digital economy of today. If you’re interested in learning more, please reach out.

My new route is set. I’m not sure what surprises are in store on this road, but I’m sure there will be plenty and I’m looking forward to each of them.